Returns | Exchange | Refund

We truly hope you love every clutches you receive from Catchy Flairs. But in case something doesn’t feel right, we’re here to help—kindly and clearly.

We believe in keeping things easy, honest, and respectful—just like how you shop with us.

What are the conditions for processing of a return/refund request?

àReturn Request must be initiated by the customer within 48 hours of receiving the product

àFollowing are the conditions where a Return Request can be initiated from customer’s end

·      Product Specifications received are different from the Product Specifications mentioned on the Product Page at the time of order

·      Product received is damaged.

·      Product received is different from the product which was ordered

·      Once the order is received make sure the product is unopened with the seal, price tag and product intact (making it fit for resale)

·      Video of unboxing is mandatory in case of damaged/defective/wrong product received.

What are the conditions under which a Return Request cannot be processed?

àReturn request cannot be processed for the following conditions:

·      Any damage caused due to normal wear and tear,

·      Improper usage

·      Unauthorised Modifications made to the product

Used Product won’t be accepted for a Return Request under any circumstances.

What are the steps to be followed for processing a Return Request?

To initiate the Return process, customer must send a Whatsapp request to http://wa.me/919620490777 (+919620490777) mentioning the following details:

·      Subject Line: Return Request for Order ID: ‘ORDERNUMBER’

·      Pictures And/Or Video of the product in case there’s a damage or defect.

·      Detailed description of the fault in the product, and reason for initiating the return request.

·      Note - This number is for WhatsApp messages only – calls will not be answered.

·      Based on the mail received from customer, there will be following outcomes:

Customers can send the product back to the below address by properly packing the product along with its accessories, price tags, user manuals and all the other contents of the order as received at the time of delivery of the product.

Address:

Catchy Flairs

Plot No. 59,1st floor 3rd cross Annapoorneshwarinagar Mudalapalya Bangalore -560072

+91 919620490777 (Whatsapp Only)

 

Customer is requested to ensure that the product is packed properly so that the product reaches us in the same condition as received.

·      You may also initiate a return request by requesting for a reverse pick-up of the product. Charges for the same will be INR 200.

·      Once we have received the product, we will send a confirmation that the product is received, and the process is initiated.

·      If the return request is approved, then we will notify you and the refund will be initiated and sent to the customer via original mode of payment within 10 business days.

·      Customers who have used COD as mode of payment need to share on their return request following details:

      •  Customer Name (as per Customer Bank Details)
      •  Bank Name
      •  Account Number
      • IFSC Code

💬 If you ever need to return a product, here’s how it works:

Please reach out to us within 48 hours of receiving your order.
Send an email to 📩 catchyflairs.com with:

  • Your Order ID
  • The unboxing video that shows the entire unpacking process from the moment the package is opened — clearly showing the shipping label and how the saree is removed from its packaging. Edited or incomplete videos will not be considered valid proof.
  • A few clear photos showing the issue (if any)

This helps us understand and process your request quickly and fairly.

✅ When Can You Return a Product?

You are welcome to request a return if:

  • You received a wrong item
  • The product was damaged or defective

Once your return request is approved, we’ll guide you through sending the product back. (Please ensure the product is unused, and still has the tags and packaging intact.)

❌ What Cannot Be Returned or Exchanged?

Some items are specially made or altered for you, and hence not eligible for return:

  • Customized orders
  • Items that have been used, washed, or altered
  • Return requests raised after 48 hours of delivery

We appreciate your understanding here 🌸

🌟 What Will You Get Back?

Depending on the reason for return, we offer two options:

 1. Store Credit / Coupon Code

If you're returning the product due to:

  • I do not like this material
  • Colour different from description

We’ll issue you a store credit (a coupon code) once we receive and inspect your return.

This credit:

  • Can be used on any saree or collection of equal or higher value. If you choose a product of higher value, you'll need to pay the difference. Store credit cannot be used on items priced lower than your original purchase.
  • Will be valid for 6 months

 2. Refund to Your Original Payment Method

Refund is offered only if:

  • The saree delivered was wrong or damaged
  • Incorrect item delivered

Once we receive and verify the return, we’ll refund the amount to your original payment mode within 5–7 working days.

(If you paid via COD, we will ask for your UPI/bank details to process the refund.)

🔁 Need an Exchange Instead?

If you’ve received a wrong or damaged item and want an exchange:

  • Email us within 48 hours
  • We’ll help you return the incorrect product
  • The correct product will be shipped in 5–7 working days (based on stock availability)

📦 Important Delivery Note

Our courier partners follow OTP-based delivery. Please ensure your 10-digit Indian mobile number is correct and active at the time of delivery.
Missed deliveries due to unavailable OTPs may lead to extra charges for re-shipping.

📍 Some More Things to Keep in Mind:

  • Only one return/exchange per order is allowed.
  • We reserve the right to decline return requests from accounts with repeated return history, or suspected misuse of store credits.
  • Shipping and cash-on-delivery fees (if paid) are non-refundable unless we’ve made a mistake.
  • If a prepaid order is refused at delivery, a ₹100 deduction will be made from your refund to cover shipping.

❤️ A Note from Us:

We’re a small, passionate brand built with love—and we truly value the trust you place in us.

We promise to treat every return request with fairness and respect, just the way you deserve.

If you have any questions, feel free to reach out:
📩 catchyflairs@gmail.com